SHIPPING POLICY

Thank you for shopping with FitSweet. Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Orders typically require 2–5 business days to be processed before shipment unless otherwise stated on the product page.

Business days generally exclude weekends and holidays.

During product launches, sales, holidays, or periods of unusually high demand, processing may take longer.

Shipping Times

Estimated delivery times are displayed at checkout when available.

Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Shipping times are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, high-volume periods, and other circumstances outside our reasonable control may affect delivery.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase unless a free-shipping promotion applies.

Tracking

When tracking is available, customers will receive tracking information after their order has shipped.

Tracking information may take some time to update after the carrier receives the package.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact [support@fitsweet.net] immediately.

We cannot guarantee that an address can be changed after an order has entered processing or shipped.

FitSweet is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, except where otherwise required by law.

Lost or Delayed Packages

If your tracking information shows unusual delays or you believe your package has been lost, contact us at [support@fitsweet.net].

We will assist you in reviewing the shipment and, when appropriate, working with the shipping carrier.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Check with household members, neighbors, front desks, or mailrooms.

3. Verify the shipping address on your order.

4. Contact the shipping carrier.

5. Contact FitSweet if additional assistance is needed.

International Shipping

International shipping availability may vary by destination.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by law, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Multiple Shipments

In some cases, items from the same order may arrive in separate packages.

If this occurs, you may receive more than one tracking number.

Pre-Orders

Products identified as pre-orders may have different processing and shipping timelines. Any estimated shipping period for a pre-order will be provided on the applicable product page when available.

Orders containing both in-stock and pre-order products may ship together or separately.