RETURN & REFUND POLICY

At FitSweet, we want you to feel confident in every purchase. If something isn’t right with your order, please review the policy below.

Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, your item must:

• Be unworn, unwashed, and unused.

• Be in its original condition.

• Have all original tags and packaging attached, when applicable.

• Show no signs of wear, stains, odors, damage, makeup, deodorant, or alterations.

• Include proof of purchase or your order number.

Items that do not meet these conditions may not be accepted.

To request a return, contact us at [support@fitsweet.net] with your order number and reason for the return.

Please do not send an item back without first contacting us.

Return Shipping

Unless the item arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by FitSweet.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at [support@fitsweet.net].

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the item and, when applicable, the packaging.

If the issue is verified, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Non-Returnable Items

For hygiene and product integrity reasons, certain items may be final sale or non-returnable, including:

• Items marked “Final Sale.”

• Gift cards.

• Items that have been worn, washed, altered, or damaged after delivery.

• Items returned without their original tags when applicable.

Additional exclusions may apply where permitted by law.

Exchanges

If you need a different size or item, contact us at [support@fitsweet.net].

Availability cannot be guaranteed. In some cases, the fastest option may be to return the eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card provider to post the refund.

Shipping charges are generally non-refundable unless otherwise stated in this policy or required by law.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing has begun. Once an order has shipped, our standard return policy applies.

International Orders

International customers are responsible for any applicable customs duties, taxes, import fees, and return shipping charges unless otherwise required by law.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.